General Terms and Conditions

These Terms of Service ("Terms") govern your use of Easy360 (accessible at easy360.net), operated by W3 Culture S.R.L. ("we", "us", or "our"), a company incorporated under Romanian law, with registered office in Timișoara, Romania.

Article 1 – Definitions

In these General Terms and Conditions, the following definitions apply:

• 'User': a natural or legal person, or the intermediary or representative acting on this person's behalf, who enters into an Agreement with W3 Culture S.R.L.
• 'Services': offering the Easy360 platform and offering Events that can be used to set up a 360° video/photo booth.
• 'Agreement': the legal relationship between the User and W3 Culture S.R.L., in the broadest sense.
• 'Website': https://easy360.net and https://app.easy360.net/
• 'Account': the personal section the User creates and manages on the Website or app.
• 'Event': a personalized 360° video/photo booth session the User creates and manages on a device.
• 'Guestbook Event': a video guestbook session the User creates and manages on the platform, allowing Guests to record Video Messages on the User's device.
• 'Guest': a natural person who records or appears in a Video Message, without holding an Account.
• 'Video Message': a short video recorded by a Guest through a Guestbook Event.
• 'Gallery Link': an unlisted web link through which the Video Messages of a Guestbook Event can be viewed and downloaded.

W3 Culture S.R.L. is a private limited liability company with its registered office in Timișoara, Romania, whose objective is to offer the Easy360 platform, which allows the User to purchase and manage Events.

Article 2 – Applicability of the General Terms and Conditions

• These General Terms and Conditions apply to all offers and agreements from W3 Culture S.R.L. and/or between the User and W3 Culture S.R.L.
• The applicability of any general terms and conditions of the User is explicitly excluded.
• If one or more provision(s) of these General Terms and Conditions are contrary to a statutory provision or other regulations, the other provisions will remain in effect.

Article 3 – Duration of the Agreement

• The Agreement is entered into for the term as agreed for the subscription between User and W3 Culture S.R.L.
• The Agreement ends by operation of law as soon as the agreed term has lapsed.
• The duration of the Agreement for a definite period of time will be extended by the period of time originally agreed on, or by the time as agreed on in the subsequent Agreement.

Article 3a – Eligibility and Age Requirement

• Easy360 is a business-to-business (B2B) platform intended exclusively for use by companies, event operators, and adult professionals.
• You must be at least 18 years of age to register an account or use the platform.
• By creating an account, you confirm that you are at least 18 years old and are using Easy360 for lawful business purposes.
• If W3 Culture S.R.L. becomes aware that an account was created by a person under the age of 18, the account will be terminated immediately and any associated data deleted.

Article 4 – Performance of Services

• W3 Culture S.R.L. performs its Services with care to the best of its ability. All Services are performed on the basis of a best-efforts obligation unless W3 Culture S.R.L. has explicitly promised a specific result in a written Agreement.
• W3 Culture S.R.L. is not liable for any damage suffered or costs incurred as a result of the use or misuse of access credentials, identification codes, or other security means, unless the misuse is the direct result of intent or deliberate recklessness on the part of W3 Culture S.R.L.'s management.
• The risk of loss, theft, misappropriation or damage of data, documents, or files that are created for, delivered to or used by the User in the context of the Agreement passes to the User at the moment these are placed under the actual control of the User.
• W3 Culture S.R.L. does not guarantee that the Service is free of errors and functions without interruptions. W3 Culture S.R.L. makes every effort to repair any errors within a reasonable period of time if the User has provided a detailed, written description of the relevant errors.
• The User ensures that it has the facilities required to use the Service (compatible device, internet connection, etc.).
• W3 Culture S.R.L. may continue to provide the Service using a new or modified version of the underlying software and is not obliged to maintain specific features or functionalities for a particular User.
• W3 Culture S.R.L. may temporarily suspend the Service or part of it for preventive, corrective or adaptive maintenance. W3 Culture S.R.L. ensures that such downtime does not last longer than necessary and, where possible, schedules maintenance during periods of lowest usage.

Article 5 – Use of the Platform by the User

• Every Account has a free plan that includes 10 video recordings and 10 photo booth photos per calendar month. The monthly allowance renews on the first day of each month (UTC); unused recordings and photos do not carry over. Recordings made on the free plan carry a small easy360.net mark. The free plan does not require a payment method and lets Users explore the platform before committing to a paid subscription.
• Any abuse of the free recordings system is strictly prohibited, including but not limited to creating multiple accounts to obtain repeated free quotas or circumventing restrictions in any way. Detected abuse will result in immediate and permanent blocking of the involved accounts, without entitlement to refund or further access.
• The User accepts these General Terms and Conditions upon registering an account. The User also accepts the Privacy Policy of Easy360.
• W3 Culture S.R.L. confirms registration to the User by email, providing login details for the personal User account. With this confirmation, the Agreement is concluded.
• The User may choose to purchase a subscription or Event, in accordance with Article 6 of these General Terms and Conditions.
• The User is fully responsible for all content visible on photos and/or videos captured through the platform, including any further modifications of these files.
• The User is responsible for the storage and/or distribution of photos and/or videos.
• The User is responsible for providing clear and correct instructions to attendees of their 360° video/photo booth, including informing them about media capture, cloud synchronization, and applicable privacy rules.
• The User is responsible for obtaining explicit consent from event attendees before photographing or recording them, in compliance with applicable data protection regulations (including the GDPR).
• The User's Account is strictly personal and may not be shared or transferred to any third party.
• If W3 Culture S.R.L. has a reasonable suspicion that the User's Account is being shared or used by multiple users without an authorized multi-device subscription, W3 Culture S.R.L. will inform the User and may disable the account.

Article 6 – Event

• The User can use an Event to set up a 360° video/photo booth session on a compatible iOS or Android device.
• The User guarantees that all information provided during registration and setup is correct, complete and up to date.
• Any purchase of an Event in someone else's name is forbidden.
• An Event becomes active within a reasonable period of time after the Agreement has been entered into and payment has been received.
• After creating the Event, photos and/or videos captured during that Event are automatically synchronized to the cloud. The User can access these files directly via their account.

Article 6a – Video Guestbook

• The feature: The Guestbook allows the User to collect short Video Messages recorded by Guests directly on the User's device, for example at a wedding or party. Use of the Guestbook requires an active subscription.
• Active event: Only one Guestbook Event accepts recordings at a time. Creating a new Guestbook Event automatically deactivates the previous one, and Guestbook Events that contain no Video Messages are replaced when a new one is created.
• Limits: The Guestbook is subject to usage limits — currently up to 3 concurrent Guestbook Events per Account, up to 150 Video Messages per Guestbook Event, and a maximum recording duration per message configured by the User within the options offered by the app. W3 Culture S.R.L. may adjust these limits over time; the values displayed in the app at the time of use prevail.
• Automatic deletion: Video Messages are stored on W3 Culture S.R.L. servers for a maximum of 30 days from the creation of the Guestbook Event, after which they are permanently and irreversibly deleted, together with their thumbnails. The scheduled deletion date is displayed in the app. It is the sole responsibility of the User to download Video Messages to their own device before that date. W3 Culture S.R.L. does not create backups of Video Messages, cannot restore deleted content, and is not liable for content removed by this automatic deletion. Automatic deletion removes the Video Messages and their thumbnails; the record of the Guestbook Event itself (its name, dates, and number of messages) remains visible in the User's Account until the User deletes it.
• Closing an event: The User may close a Guestbook Event at any time. Closing stops new recordings; Video Messages already recorded — including messages still uploading from the User's device — are preserved, the Gallery Link continues to work, and the automatic deletion date remains unchanged.
• Manual deletion: The User may delete individual Video Messages or an entire Guestbook Event at any time. Such deletion is equally permanent and immediately removes the content from the server and from the Gallery Link.
• Gallery Link: Each Guestbook Event has an unlisted, token-based Gallery Link through which its Video Messages can be viewed and downloaded in a web browser, without an Account. The Gallery Link is not password-protected: any person who possesses the link can view and download all Video Messages of that Guestbook Event. The User alone decides with whom the link is shared and is responsible for its further distribution. W3 Culture S.R.L. is not liable for access to, downloading of, or further distribution of Video Messages by any person who has obtained the Gallery Link. The Gallery Link cannot be changed after the Guestbook Event is created; if the User no longer wishes the content to be accessible through it, the User must delete the relevant Video Messages or the Guestbook Event.
• Guests and consent: With respect to the personal data contained in Video Messages (including the image and voice of Guests), the User acts as data controller and W3 Culture S.R.L. as data processor, in accordance with Article 13. Before allowing a Guest to record, the User must clearly inform the Guest that the recording will be stored on Easy360 servers for up to 30 days and can be viewed by anyone in possession of the Gallery Link, and must obtain any consent required under applicable law — including the consent of a parent or legal guardian where the Guest is a minor.
• Guest content: Video Messages are User Content within the meaning of Article 20. The User warrants that they are entitled to collect, store, and share the Video Messages and to grant the license set out in Article 20 for such content. W3 Culture S.R.L. may, without prior notice, remove Video Messages or suspend a Gallery Link where it has reasonable grounds to believe the content is unlawful or violates these Terms.
• Upload and device risk: Video Messages recorded while the User's device is offline are queued locally on the device and uploaded once connectivity is restored. Until an upload has completed, the content exists only on the User's device; loss, theft, or failure of the device, and failed or incomplete uploads, are the User's operational risk in accordance with Article 21.
• End of the subscription: If the User's subscription ends, Video Messages already collected remain viewable and downloadable, and remain subject to the automatic deletion described above — the deletion schedule is not paused or extended. Creating new Guestbook Events and recording new Video Messages requires an active subscription.
• End of the Agreement: Upon deletion of the Account or termination of the Agreement, any remaining Guestbook content is deleted in accordance with Article 13.

Article 6b – Big Screen (TV Slideshow)

• The feature: Big Screen lets the User show a slideshow of their recent recordings on a TV or other screen at the venue. The User pairs a screen from the app using a 6-digit code displayed at easy360.net/tv; the screen then plays the User's recent clips, together with the name of the Event, and updates automatically as new clips are recorded.
• Retention for the slideshow: The slideshow uses the User's recent recordings while they are retained on the server under Article 10 (7 days on a free Account, 30 days with an active subscription) and shows at most the 20 most recent clips, together with their preview thumbnails. This feature does not modify the video files themselves or the files the User downloads.
• TV Link: A paired screen accesses the slideshow through an unlisted, token-based TV Link, without an Account. The TV Link is not password-protected: any person or device in possession of the link can view the clips in the slideshow until the link is invalidated. The User alone decides which screens are paired and where the slideshow is displayed. W3 Culture S.R.L. is not liable for viewing of clips by any person who has obtained the TV Link.
• Controls: The User may hide individual clips from the slideshow at any time and may disconnect all paired screens at once, which invalidates the current TV Link; previously paired screens then lose access.
• Guests and consent: With respect to the personal data of Guests appearing in clips shown on the Big Screen, the User acts as data controller and W3 Culture S.R.L. as data processor, as for the Guestbook (Article 6a). Before showing the slideshow at an event, the User must inform Guests that recordings may be displayed on a screen at the venue and stored on Easy360 servers for the retention period set out in Article 10 (up to 30 days), and must obtain any consent required under applicable law.

Article 7 – Payment

• All amounts stated on the platform are in euros (EUR), unless stated otherwise.
• W3 Culture S.R.L. does not currently charge VAT on Website purchases: the price displayed at checkout is the final price. Should VAT become applicable, it will be shown at checkout before the purchase is confirmed. App-store purchases are taxed by the app store (Article 17a).
• All prices must be paid in the currency in which they are stated.
• Price adjustments shall apply exclusively to new purchases and shall not affect the renewal of existing subscriptions. Users wishing to purchase at revised pricing must cancel the automatic renewal of their current subscription and enter into a new agreement at the updated price.
• If the User consists of several natural or legal persons, each of these persons is jointly and severally liable for the performance of the Agreement.
• Payment is processed via Stripe, supporting major credit cards and other supported payment methods. W3 Culture S.R.L. does not store payment card data; all transactions are handled securely by Stripe.
• W3 Culture S.R.L. may retain access to all data, documents, or files until the User has paid all sums due.
• If the User has not paid within the applicable payment period, the User will be in default by operation of law, and W3 Culture S.R.L. is entitled to charge statutory interest from that time.
• If the User has not paid within the applicable payment period, the User will be required to reimburse all judicial and extrajudicial (collection) costs actually incurred by W3 Culture S.R.L.

Article 8 – Liability

• W3 Culture S.R.L. is not liable if the User suffers damage or loss as a result of improper functioning of an Event or loss of photos/videos.
• W3 Culture S.R.L. does not guarantee that the platform and/or Services are always accessible without interruptions or failures, and is in no way liable for damage arising from the platform being temporarily unavailable or functioning improperly.
• W3 Culture S.R.L. is not liable for any damage or loss resulting from non-receipt or late receipt of electronic messages or other communications.
• W3 Culture S.R.L. is not liable for any indirect damage, including but not limited to consequential damage, loss of profit, lost savings, or loss due to business interruption.
• W3 Culture S.R.L. is not liable for non-performance caused by force majeure as referred to in Article 9.
• Any claims by the User due to failure on the part of W3 Culture S.R.L. will lapse if not filed in writing, with stated reasons, within 3 months after the User became aware of the relevant facts.
• The User indemnifies W3 Culture S.R.L. against any third-party claims related to the Services.
• Limitation of liability does not apply in cases of intent or deliberate recklessness by W3 Culture S.R.L.
• W3 Culture S.R.L. is not liable for the distribution, storage, or content of photos and/or videos captured during an Event by the User.
• The total liability of W3 Culture S.R.L. is at all times limited to the amount paid by the User for the subscription or Agreement in question, and shall in no event exceed €2,499.99 per attributable failure.

Article 9 – Force Majeure

• Force majeure is understood to be all external causes, beyond the control or through no fault of W3 Culture S.R.L., causing a timely, complete or correct performance of its Services to be impossible.
• Force majeure includes but is not limited to: non-performance by third parties, illness of staff, abnormal weather conditions, disruptions in the supply of water and energy, strikes, serious failures in W3 Culture S.R.L.'s systems, fires, floods, natural disasters, riots, war, or other civil commotion.
• In a situation of force majeure, performance of the Services will be suspended for as long as the situation continues.
• If a force majeure situation lasts for more than 30 days, either party has the right to terminate the Agreement in writing. In such event, all services already performed must be paid for on a proportional basis.

Article 10 – Server and Data Storage

• All personal data of Users is stored and processed on servers located within the European Union (Hetzner Cloud, Germany/Finland), in compliance with the General Data Protection Regulation (GDPR).
• Videos and photos captured during an Event are not permanently stored on W3 Culture S.R.L. servers. Each recording is kept for 7 days from the moment it was recorded on a free Account, and for 30 days while the Account holds an active paid subscription (the most recently recorded clip is always retained so that it can still be downloaded), together with its preview thumbnail. When a subscription ends, recordings older than 7 days are deleted at the next cleanup. As a technical safeguard, at most the 500 most recent recordings per Account are kept; older recordings beyond that number may be deleted before the end of their retention period. Video Messages recorded through the Guestbook are stored for 30 days after the creation of the Guestbook Event, as described in Article 6a.
• Users who wish to keep their recordings are responsible for saving them to their device's local storage using the save option provided in the app.
• The User may request the removal of recordings before the end of their retention period in accordance with Article 23. Deleting the Account deletes all of its recordings from the server.
• Payment data will be kept and saved by W3 Culture S.R.L. for a period of 82 months following the end of the Agreement, in compliance with Romanian accounting regulations.
• The Agreement does not include making and/or keeping backups of the User's photos and videos by W3 Culture S.R.L.

Article 11 – Transfer of Rights and Obligations

• The User's subscription is strictly personal and may not be transferred to any other individual or company.
• The User is not entitled to sell, transfer, or pledge their rights and obligations under any Agreement with W3 Culture S.R.L. to a third party.
• W3 Culture S.R.L. is entitled to sell, transfer, or pledge any claims it has to payment of sums due to a third party.

Article 12 – Account Sharing

• If W3 Culture S.R.L. has a reasonable suspicion that the User's Account is being shared or used by multiple users without an authorized multi-device plan, W3 Culture S.R.L. will immediately inform the User and may disable the account.
• When the User does not refute W3 Culture S.R.L.'s reasonable suspicion of account sharing, W3 Culture S.R.L. has the right to terminate the User's Account and Services with immediate effect, without the User being entitled to any refund of amounts already paid.
• In such cases, W3 Culture S.R.L. may charge a penalty of €1,500.00 per finding and €500.00 for each day on which the abuse continues, without prejudice to W3 Culture S.R.L.'s other legal rights.

Article 13 – Privacy and Data

• The User is fully responsible for the data processed through an Event or Service. The User guarantees that the content, use and processing of the data are not unlawful and do not infringe any third party's rights.
• The User indemnifies W3 Culture S.R.L. against any claims by persons whose personal data are processed and for which the User is responsible under applicable law.
• If, further to a lawfully issued order by a public authority or statutory obligation, W3 Culture S.R.L. must perform activities relating to User data, any costs involved may be charged to the User.
• W3 Culture S.R.L. acts as a data processor in the sense of the GDPR. The User (or the User's client) is the data controller and has established the purpose of and the means for personal data processing.
• The User guarantees compliance with the GDPR, that their systems and infrastructure are appropriately secured, and that the processing of personal data is lawful.
• Upon request from the User, within one month of the moment the Agreement ends, W3 Culture S.R.L. will delete all personal data received from the User in such a way that it can no longer be used or accessed.

Article 14 – Confidentiality

• Both the User and W3 Culture S.R.L. ensure confidentiality with respect to all information received from the other party that is known to be confidential. This obligation does not apply if the information must be disclosed to comply with a judicial decision, statutory requirement, or order by a public authority.
• The User acknowledges that the software and systems made available by W3 Culture S.R.L. are confidential in nature and contain trade secrets of W3 Culture S.R.L.

Article 15 – Intellectual Property

All intellectual property rights to the software, websites, databases, designs, documentation, and other materials developed or made available to the User under the Agreement remain exclusively vested in W3 Culture S.R.L. or its licensors. The User is solely granted the non-exclusive, non-transferable, non-sublicensable right of use as set out in these Terms. No rights are transferred to the User beyond what is explicitly stated herein.

Article 16 – Termination

• Either party may terminate the Agreement for breach following an imputable failure of the other party to meet its essential obligations, provided a written notice of default has been served granting a reasonable period to remedy the breach.
• If W3 Culture S.R.L. has already performed Services at the time of termination, the User remains obligated to pay for those Services.
• The User is not entitled to terminate a fixed-term Agreement before the end of its term.
• Either party may terminate the Agreement immediately in writing, without notice, if the other party is granted a suspension of payments, a petition for bankruptcy is filed, or the company is liquidated or dissolved.
• W3 Culture S.R.L. may terminate the Agreement without prior notice if the User has engaged in unfair practices, including but not limited to exploiting regional pricing or circumventing platform restrictions.
• W3 Culture S.R.L. reserves the right to suspend or terminate a User Account without prior notice if a chargeback, payment dispute, or unauthorized transaction claim is initiated. Access to the Account, Event galleries, and associated content may be revoked, and W3 Culture S.R.L. is not obligated to reinstate access or issue refunds in such cases.

Article 17 – Subscriptions and Virtual Products

• Subscription plans are available on the Website and in the mobile app, and are linked to the User's Account.
• Plans: The Premium subscription is offered with a weekly, monthly or annual billing period. All plans give access to the same Premium features; they differ only in billing period and price. The plans actually available may vary by platform and are those displayed at the time of purchase.
• Price and billing period: The price, currency and billing period that apply are those displayed at checkout at the time of purchase. Price changes are governed by Article 7.
• Automatic renewal (website): A subscription purchased on the Website renews automatically at the end of each billing period (every week, month or year, according to the chosen plan) and the price then in effect for that subscription is charged to the payment method on file, until the User cancels.
• Cancellation (website): The User may cancel a Website subscription at any time from the subscription page of the App. The cancellation takes effect at the end of the current billing period; Premium access continues until that date and no further renewal is charged. Until that date, the User may reactivate the subscription from the same page.
• Changing plans (website): The User may switch between the weekly, monthly and annual plans from the billing portal accessible in the App ("Invoices & payment method"). When the plan is changed, the unused portion of the current billing period is credited proportionally and the new plan's price is charged, as calculated and displayed by Stripe before the User confirms the change. A subscription always covers a single Account; its quantity cannot be changed. Changing the plan during a free trial ends the trial: the new plan starts immediately and its price is charged at that moment.
• Invoices: Invoices for Website subscriptions are available in the same billing portal, where the User may also update the payment method and billing details.
• Free trial (website): The monthly and annual plans may include a 7-day free trial, once per Account. A payment method is required to start the trial. If the User does not cancel before the trial ends, the subscription starts automatically and the price of the chosen plan is charged at the end of the trial; the renewal rules above then apply. If the User cancels during the trial, nothing is charged and Premium access ends when the trial ends. The weekly plan has no free trial.
• Virtual products (subscriptions, digital credits, storage extensions, etc.) are non-refundable, without prejudice to the right of withdrawal under Article 22. This applies to any item that is not physical in nature.
• The duration of a purchased subscription is determined by the billing period of the plan chosen, commencing at the time of purchase.
• Online storage included with a subscription is only valid for the length of the active subscription period.

Article 17a – Mobile App Subscriptions (App Stores)

• The Easy360 mobile app offers auto-renewing Premium subscriptions with a weekly, monthly or annual billing period, sold and billed by the app store the User installed the app from: Apple In-App Purchase (App Store, iOS), Google Play Billing (Google Play, Android) or, where available, Huawei In-App Purchases (AppGallery). The plans offered in the app are those displayed at the time of purchase.
• Price: The price of each plan is the one displayed by the app store inside the app at the time of purchase, in the User's local currency. The price shown before confirming the purchase is the price the User will be charged. Local taxes are calculated and collected by the app store. Because app-store prices include the store's fees and are set per store, they may differ from the prices of the same plans on the Website.
• Auto-renewal: The subscription automatically renews for successive periods of the same length as the chosen plan (one week, one month or one year) unless cancelled at least 24 hours before the end of the current period. The User's app-store account will be charged for renewal within 24 hours prior to the end of the current period.
• Free trial: Where the app store displays it, the monthly and annual plans include a 7-day free trial for eligible users; eligibility is determined by the app store. Unless the User cancels at least 24 hours before the trial ends, the subscription converts automatically into a paid subscription and the plan's price is charged at the end of the trial. The weekly plan has no free trial.
• Payment: Payment is charged to the User's app-store account at confirmation of purchase. W3 Culture S.R.L. does not receive or store the User's payment instrument details.
• Cancellation: The User may cancel the subscription at any time in the subscription settings of their app-store account — Apple (apps.apple.com/account/subscriptions), Google Play (play.google.com/store/account/subscriptions) or Huawei AppGallery (Me > Subscriptions). Cancellations take effect at the end of the current paid period; access to Premium features continues until that date.
• Changing plans: Switching between the weekly, monthly and annual plans of a mobile subscription is made through, and handled by, the relevant app store according to its own rules, including when the change takes effect and any proration.
• Refunds: All refunds for mobile in-app subscriptions are handled exclusively by the relevant app store in accordance with its refund policy. W3 Culture S.R.L. cannot issue refunds for purchases made through an app store.
• Free plan: The free plan under Article 5 is independent of the mobile subscription and continues to apply whenever the Account has no active Premium subscription.
• Relationship with web subscriptions: Subscriptions purchased on the Easy360 website (easy360.net) are processed by Stripe under Articles 7 and 17 of these Terms and are separate from mobile in-app subscriptions. The App does not offer a new purchase while the Account already has an active Premium subscription, whether purchased on the Website or in an app store. Should a User nevertheless hold more than one active subscription (for example, one on the Website and one in an app store), each continues to be billed by its own provider until the User cancels it with that provider; holding several subscriptions does not extend or add to the Premium features of the Account.
• Right of withdrawal: The 14-day right of withdrawal described in Article 22 applies only to subscriptions contracted directly through Stripe on the Website. Mobile in-app subscriptions are subject to the refund policy of the relevant app store.

Article 18 – License to Use

W3 Culture S.R.L. grants the User a limited, non-exclusive, non-transferable, revocable license to use the Easy360 platform and app on compatible devices, solely for the purpose of operating 360° video/photo booth sessions in accordance with these Terms. This license does not grant the User any rights to the underlying software or its intellectual property elements. The User shall not:

• Attempt to decompile, reverse engineer, disassemble, or hack the platform or circumvent any encryption or security measures.
• Upload any item or mechanism intended to collect data without authorization, such as tracking pixels, spyware, or passive collection mechanisms.
• Create derivative works based on the content or software of the platform.
• Sell, assign, license, distribute, or otherwise make the platform available to third parties outside the scope of these Terms.
• Use the platform for any purpose that violates applicable law or regulation.

Article 19 – Acceptable Use

The User agrees to use the platform solely for lawful purposes and in accordance with these Terms. The User agrees not to use Easy360 to:

• Engage in illegal, fraudulent, or unauthorized activities.
• Upload, transmit, or distribute content that is unlawful, defamatory, offensive, discriminatory, or that infringes the intellectual property or privacy rights of others.
• Attempt to gain unauthorized access to any part of the platform, its servers, or infrastructure.
• Interfere with the proper functioning of the platform or its related services.
• Exploit pricing differences across regions or create multiple accounts to circumvent limitations or gain unauthorized advantages.

Article 20 – User-Generated Content

The User retains all ownership rights in the content generated through the platform, including videos, images, recordings, and other materials ("User Content"). By uploading or creating User Content on Easy360, the User grants W3 Culture S.R.L. a worldwide, non-exclusive, royalty-free license to store, display, and reproduce such content solely for the purpose of operating and providing the Service.

User Content includes Video Messages recorded by Guests through the Guestbook (Article 6a). The User warrants that they are entitled to grant the above license for such content.

The User is solely responsible for ensuring that User Content does not infringe the intellectual property rights, privacy rights, or any other rights of third parties. W3 Culture S.R.L. is not responsible for the accuracy, legality, quality, or any other aspect of User Content generated through the platform.

Article 21 – Event Disclaimer and Operational Risk

W3 Culture S.R.L. does not guarantee the success of events where Easy360 is used. The User is solely responsible for ensuring adequate internet connectivity, the security and compatibility of associated hardware, and for performing pre-event tests before any live deployment.

By agreeing to these Terms, the User acknowledges and accepts that W3 Culture S.R.L. will not be liable for problems arising during a real event. In particular:

• Event failures: W3 Culture S.R.L. is not responsible for hardware failures, recording errors, loss of digital content, or any technical interruption occurring during an event (weddings, parties, corporate events, etc.).
• End-customer claims: W3 Culture S.R.L. will not be responsible for any monetary claims, compensation, or refunds that the User's own customers may demand due to a malfunction of the platform. The User assumes full operational responsibility toward their customers.
• Loss of profit: W3 Culture S.R.L. will not be responsible for loss of income, loss of business opportunities, or damage to the User's professional reputation resulting from any incident with the platform.
• No guarantee of success: It is the sole responsibility of the User to perform prior testing, ensure sufficient internet connectivity, and verify hardware compatibility before any live event.

Article 22 – Right of Withdrawal and Refunds

In accordance with Romanian consumer protection regulations and EU Directive 2011/83/EU on consumer rights, for any subscription contracted directly through Stripe, the User has the right to withdraw from the contract within 14 calendar days from the date of contracting, provided the service has not yet been fully performed.

• Procedure: To exercise this right, the User must send a written communication to support@easy360.net within the aforementioned 14-day period, clearly stating the intent to withdraw.
• Refund: W3 Culture S.R.L. will refund the full amount using the same means of payment used by the User, within 14 days of receiving the withdrawal request.
• Waiver: If the User expressly requests that the service begin during the withdrawal period and the service is fully performed within that period, the right of withdrawal is lost.
• After the deadline: Once the 14-calendar-day period has elapsed, no refunds will be made for fees already paid, except where otherwise required by applicable law.
• Virtual products: Subscriptions, digital credits, and other non-physical products are non-refundable once activated, in accordance with Article 17 of these Terms.

Article 23 – Content Removal Procedure

The server retains the User's recordings only for the period set out in Article 10 (7 days on a free Account, 30 days with an active subscription). Users are encouraged to save content to their device's local storage. If the User wishes to request removal of their video from the server:

1. Send a written request to support@easy360.net including the email address associated with the account, the date of the event, and if possible a link or identifier for the content.
2. Alternatively, use the content deletion feature available in the Account section of the platform (if available).

After verifying the User's identity, W3 Culture S.R.L. will remove the requested content and send a confirmation within a reasonable period of time.

Guestbook Video Messages: any person who appears in a Video Message recorded through the Guestbook may request its removal — no Account is required. Send a request to support@easy360.net identifying the Guestbook Event or its Gallery Link and, where possible, the specific message (for example, the recording date and time). After reasonable verification, W3 Culture S.R.L. will remove the content or forward the request to the User, who acts as data controller for Guestbook recordings. Independently of any request, all Video Messages are automatically deleted no later than 30 days after the creation of the Guestbook Event (Article 6a).

Article 24 – Indemnification

The User agrees to indemnify, defend, and hold harmless W3 Culture S.R.L., its employees, directors, affiliates, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of:

• The User's use of the platform in violation of these Terms.
• Any content uploaded or generated by the User that infringes the rights of third parties.
• The User's failure to comply with applicable laws, including data protection regulations.
• Any claims made by the User's own end-customers, event attendees, or Guests related to the use of Easy360 at their events.

Article 25 – Severability

If any clause or provision of these Terms is found to be null, invalid, or unenforceable for any reason, the remaining clauses will continue to be fully valid and enforceable between the parties, unless the null or invalid provision was so fundamental to the Agreement that neither party would have entered into it without that provision.

Article 26 – Miscellaneous

• W3 Culture S.R.L. reserves the right to amend or supplement these General Terms and Conditions at any time. Users will be informed of any changes by email or via a notice on the platform. Continued use of the platform after changes have been posted constitutes acceptance of the revised Terms.
• Any complaints about the Services provided by W3 Culture S.R.L. can be submitted by emailing: support@easy360.net

Article 27 – Governing Law and Competent Court

• The legal relationship(s) between W3 Culture S.R.L. and the User are governed by Romanian law.
• All disputes arising between W3 Culture S.R.L. and the User are settled by the competent court in Timișoara, Romania.